E3 ENGINEERS

Technician/Engineer – Responsibilities & Objectives

E3 Systems is a small but established IT services provider within the Midlands.  We have survived where other companies have failed, by providing consistent, reliable, high quality services to our existing customers.

In 2006 we are aiming to “grow” our core services customer base significantly by supplying our current range and additional internet based services.

We hope to achieve this growth by employing additional Technicians/Engineers to service our existing and new customers maintaining user confidence and satisfaction

What we expect from our Technicians/Engineers :-

We expect our Technicians/Engineers to present a “solid”, honest, reliable and competent image of our company.

We expect our Technicians/Engineers :-

• To be polite, courteous, respectful, friendly and enthusiastic at all times when speaking to a previous, existing or potential customer.
• To be able to provide existing or potential customers with a broad, but comprehensive description and understanding of the services and products which E3 Systems can supply.
• To methodically and accurately record all details of their contact with any company or individual which they contact on-behalf of E3 Systems, and to make those details available to E3 Systems on a regular “to be defined” basis.
• To agree with E3 Systems, an achievable target performance level, based on a realistic number of calls to be made each hour/day/week/month and to meet such targets or to advise E3 Systems (within a reasonable time) of reasons why targets cannot be achieved.
• To be fully committed to their agreed role as Technicians/Engineers , and to make all endeavours to carry out their accepted responsibilities to the best of their ability.
• To fully comply with the confidentiality policy relating to our own and customers data, which they will be requested to sign upon acceptance of a Technician/Engineer position with E3 Systems.

We aim for our Technicians/Engineers:-

• To be content with the service which they are providing on behalf of E3 Systems, and to feel that they are being treated in a fair and appropriate manner.  To consider that they are being adequately paid and rewarded for their endeavours in providing these services.

We hope that our Technicians/Engineers:-

• Will be happy in providing the agreed services to E3 Systems, will feel accomplished at working to their full potential and will consider themselves to be a full and valued member of the E3 Systems “Team”.  

We will Endeavour to make the Technicians/Engineers:-

• Period of employment with E3 Systems as enjoyable, successful and rewarding as possible.  By providing an appropriate level of support, product information, customer feedback, company expectations and any concerns or commendations regarding behaviour or performance.